Return and Exchange Policy

Sama Home Return and Exchange Policy

At Sama Home, we strive to provide our customers with the best possible shopping experience, and we believe in the importance of a clear and easy-to-understand return and exchange policy.

Order Cancellation:

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  • You can easily cancel your order at any time before it is confirmed through your Sama Home account or by contacting customer service.
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  • If the order has been confirmed, you can cancel it within 24 hours by contacting customer service.
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  • The full amount paid will be refunded to your original payment method.
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Returns and Exchanges:

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  • You can return or exchange any product within 3 days from the date of receipt.
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  • The product must be in its original condition, with all packaging and accessories.
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Accepted Returns and Exchanges:

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  • Damaged or defective products.
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  • Products that do not match your order.
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  • Products that do not meet your expectations.
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Unaccepted Returns and Exchanges:

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  • Used or washed products.
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  • Customized or made-to-order products.
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How to Request a Return or Exchange:

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  1. Contact customer service via email, phone, or through your Sama Home account.
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  2. Inform customer service of your desire to return or exchange the product, stating the reason for the request.
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  3. You will be provided with instructions on how to return the product to Sama Home.
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  4. Once we receive and evaluate the product, we will refund you the amount paid or replace the product with another product of your choice.
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Shipping Costs:

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  • If the reason for the return or exchange is due to Sama Home (damaged, defective, or non-matching product), Sama Home will bear the shipping costs.
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  • If the reason for the return or exchange is due to a change of mind, you will be responsible for the shipping costs.
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Refund Timeframe:

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  • The amount paid will be refunded to you within 14 business days from the date we receive the returned product.
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We hope this policy is clear and understandable. For more information, please contact customer service.

Additional Notes:

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  • Sama Home reserves the right to modify its return and exchange policy at any time without prior notice.
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  • Any dispute or claim arising out of or in connection with the return and exchange policy is subject to the laws of the Kingdom of Saudi Arabia.
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We are confident that you will enjoy a wonderful shopping experience at Sama Home!